Vocational Training Courses for Learners and Apprentices

  • Improve Career Prospects
  • Enhance Existing Skills
  • Improve Morale and Motivation
  • Get a recognised Qualification
  • Earn while you learn

Over 28,000 qualifications achieved by our learners

Learner Satisfaction Feedback

At TQ Training we are committed to measuring our learner satisfaction and we use using this to continually improve the services we offer. We are delighted to say that 100% of our learners felt that their skills had improved and that our programmes have helped support a brighter future.

Apprenticeships Satisfaction

  • Support, energy and passion from staff 100%
  • Staff had the right skills and sector knowledge to support 100%
  • Individual needs were addressed and met on programme 93%
  • Quality of progress reviews and feedback 92%
  • Stretched and challenged to support achievement 97%
  • Provided with everything they needed to achieve 92%

Adult Education Satisfaction

  • Support, energy and passion from staff 100%
  • Staff had the right skills and sector knowledge to support 100%
  • Quality of information, advice and guidance 94%
  • Quality of progress reviews and feedback 86%
  • Developed skills and confidence 100%
  • Provided with everything they needed to achieve 100%

We are also committed to enriching the experience for our learners and we are delighted that as a result of our programmes learners commented that they also felt their personal skills and behaviours had been developed. We saw increases in confidence, ability to make decisions, working as part of a team and being able to plan and manage time as a result of completing qualifications with TQ Training.


Customer Service Practitioner – New Standard

Who is the qualification for?

This new apprenticeship standard is designed as a minimum 12 month programme and is for apprentices who wish to gain the skills, knowledge and behavioural competences required to work in a Customer Service Practitioner role.

More info

Am I too old to take an Apprenticeship?

Apprenticeships are available to anyone over the age of 16 – there is no upper age limit.

If you are already employed and would like to go on to an Apprenticeship programme, ask your employer to get in touch with us and we can tell them how we can you get you started.

Download Guide

Are you aged 19 or over?

If you are aged 19 or over and want to study a Level 3 vocational qualification then you may qualify for an Advanced Learner Loan to help cover the cost of the course.

The Advanced Learner Loan is a government funded loan to help learners.  It’s easy to apply for, doesn’t take your household income into account and doesn’t involve a credit check.

To find out more information, click here or download the advanced learner loans leaflet.

Download Leaflet

“I absolutely dreaded the Maths exam because I felt totally inadequate due to not studying for over thirty years but Mike gave me several mock exams and I flew through the actual exam with confidence.

I am very proud of my achievements and would encourage anyone no matter what your level to try for your relevant qualification.”

Julie Speers

Customer Service Advisor, RSA Motability

Will I have to go to College?

TQ Training carry out all of your training and assessments in the workplace – there will be no need for you to go to college.

Providing you are eligible for an Apprenticeship and are working for at least 30 hours per week which is spread over a minimum of 4 days, our assessor will come to you!

Download Guide

“I would recommend TQ to colleagues because of the professional and flexible approach of my assessor. She has made the whole process a lot easier with her support and by indicating the direction I need to research.

By doing on the job training it benefits all involved including the company. If your not sure of something it’s very easy to look up the information you need, ask a colleague or call your assessor.”

Lee Wingrove

Security Officer, Securitas

The National Apprenticeship Guide to Vocational Training explains everything you need to know to get started.

Download Guide

How Do I Know If  Vocational Training Is Right For Me?

We’ve worked with thousands of people in all sectors of industry and have a lot of experience in determining the training that is suitable for individual staff members.

The best way for you to start working out what is right for you is to download the “National Apprenticeship Guide to Vocational Training” then book a free, no obligation consultation with one of our experienced Training Consultants.

Book Free Consultation

TQ Apprentices Now Eligible For Student Discount Card

We’ve now arranged for all of our apprentices to have access to the NUS Extra Card.

For a small fee of £11 TQ Training apprentices can now get substantial discounts from many top brands with the National Union of Students Apprentice Extra Card. Covering everything from pizzas (40% off at Pizza Express on Mondays and Tuesdays) to health and fitness, using this discount card can save all of our apprentices hundreds of pounds per year.

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‘Improving Skills for a Brighter Future’