Information, Advice or Guidance Level 2


IAG DL Booklet

This qualification explores communication techniques and how values, attitudes and beliefs can affect interactions. This qualification aims to develop interaction and interpersonal skills to help positively develop service delivery. The qualification covers how information, advice or guidance can be explored and how group interaction can be utilised. It also covers ways of managing information, including storage and retrieval, and how to comply with the law.

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