Customer Service Practitioner


Customer Service Practitioner

New Standard

Level 2, minimum duration 12 months

Who is the qualification for?

This new apprenticeship standard is designed as a minimum 12 month programme and is for apprentices who wish to gain the skills, knowledge and behavioural competences required to work in a Customer Service Practitioner role.

This role requires apprentices to perform a range of service delivery functions that may be one-off or routine contacts, and include, dealing with orders, payments, offering advice guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Maths & English Requirements

Apprentices must also have achieved a minimum of Level 1 English and Level 1 Maths and to have taken Level 2 English and Maths tests prior to completion of their Apprenticeship.

Progression Opportunities

On successfully completing this Apprenticeship standard, an individual has the opportunity to progress to the following:

  • Employment within a range of Customer Practitioner job roles
  • A Customer Experience Specialist Apprenticeship Programme
  • Further Study

Successful achievers will be eligible for Individual Membership of the Institute of Customer Service at Professional Level.


Our first Cohort will start in March 2017