Customer Service NVQ
Level 2 Diploma

This Level 2 Training Course Consists of:-

  • NVQ Level 2 Diploma in Customer Service
  • Functional Skills in Maths (Level 1)
  • Functional Skills in English (Level 1)
  • Employee Rights & Responsibilities
  • Personal Learning & Thinking Skills

The Customer Service NVQ Level 2 Apprenticeship is suitable for a wide range of roles within industries as diverse as Retail, Financial Services and Security to Hospitality, Leisure, Public Services and Contact Centres.

In an increasingly service led economy, the delivery of a quality customer service experience is of the upmost importance if a business is to thrive.

With ever higher customer expectations and limitless choice, growing customer loyalty is paramount and a crucial way for businesses to differentiate themselves from the competition.

The impression given by one individual can completely shape that of an entire organisation so it is of great importance that these dealings are carried out politely and efficiently.

Key to this is the development and retention of good staff that understand the necessity for good customer service, how to deliver it and understand the benefits of going the extra mile.


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