Customer Service Level 2


CS DL Booklet

This qualification covers topics fundamental to the delivery of excellent customer service. The course helps to increase awareness of understanding and meeting customers’ needs, giving a great customer experience, learning from feedback and promoting products and services. It is suitable for all sectors and can help develop the learner’s understanding of the importance of excellent customer service to both colleagues and external contacts.

Apply for this course

We are enrolling NOW so please get in touch if you are interested in finding out more about our full range of courses and how they can benefit your staff and business:



01788 892057


Sample Pages

Download sample pages for this course.


Course Flyer

Download our course flyer for the Customer Service course. 



Download our useful FAQs guide.