Customer Service Practitioner
Customer Service Practitioner
New Standard
Level 2, minimum duration 12 months
Who is the qualification for?
This new apprenticeship standard is designed as a minimum 12 month programme and is for apprentices who wish to gain the skills, knowledge and behavioural competences required to work in a Customer Service Practitioner role.
This role requires apprentices to perform a range of service delivery functions that may be one-off or routine contacts, and include, dealing with orders, payments, offering advice guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Maths & English Requirements
Apprentices must also have achieved a minimum of Level 1 English and Level 1 Maths and to have taken Level 2 English and Maths tests prior to completion of their Apprenticeship.
Progression Opportunities
On successfully completing this Apprenticeship standard, an individual has the opportunity to progress to the following:
- Employment within a range of Customer Practitioner job roles
- A Customer Experience Specialist Apprenticeship Programme
- Further Study
Successful achievers will be eligible for Individual Membership of the Institute of Customer Service at Professional Level.