As an apprentice enrolling on the Customer Service Advanced Apprenticeship, you will already be competent in the delivery of good customer service.
You may already be working at a higher level with additional duties to perform, be they specfic tasks of business importance, managing key client relationships, looking after or supporting a wider team or influencing internal processes in your continued drive to surpass customer expectations.
Either way, this qualification seeks to build on your existing competence and make you better at your job and even more valuable to your employer.
In an increasingly service led economy, the delivery of a quality customer service experience is of the upmost importance if a business is to thrive.
With ever higher customer expectations and limitless choice, growing and maintaining customer loyalty is paramount and a crucial way to differentiate from the competition.
Our views of an organisation are shaped by all of our dealings with it, from the person with whom we have our first contact through to the conclusion of our interaction.